Hello, I’d be very grateful if you could kindly give me some advice on the below.
I got married last year and wasn’t happy with the service we got from the DJ.

A day before my wedding day, I contacted the DJ via phone, putting forward my request of songs to be played at various intervals during my reception party. At the time, the DJ agreed and advised I send him a list of songs via text/whatsapp. I did the necessary and was satisfied with his response at that time.

Unfortunately however, the DJ failed to adhere to my requests and failed to play in majority the songs I had requested. For instance, not even one of my requests was played during the cake cutting ceremony or during the starters, mains or dessert.

As a client who paid the company full fee prior to the wedding, I feel my rights were somewhat exploited. This is because I was well within my rights to express a degree of personal choice, as it was after all, ‘my wedding day!’
Even though the DJ kept the guests on the dance floor (this he did well) it appeared that he was only interested in the crowd and felt that he knew better when it came to playing my favourite songs. Although he did the majority of his job well by keeping the crowd entertained, I find it crazy to understand how he can get away with this as he didn’t fulfil my wishes, which were part of his job.

I have e-mailed the manager and left messages but have had no response. I still have the text/whatsapp messages as evidence, but these weren’t mentioned in the contract. We had to pay the company in full before the wedding, which my Husband did on his card.

Do you think anything can be done? We paid for a big package, which included mood lighting and total amount paid to the company was £4,200. I would like to be compensated for the poor standard of service but have absolutely no idea as to how much I should ask for. I don’t want it to be too much or too less. Could you please advise, as I am very confused about this.

Thank you for your help.